54181_How to Perform a Traceroute

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The following article provides the steps to run a traceroute to diagnose any latency issues between two locations. 


  1. From your local workstation, open a command prompt.  
  2. In the command prompt, type the following (substituting in your domain for <yourdomainname.tld>:
  3. On Windows:   tracert <yourdomainname.tld> 
    On Mac:  traceroute <yourdomainname.tld>
  4. Once the trace finishes, copy the output and send to us in a ticket via the Customer Portal.  Typically any hops over 20ms can be problematic.  If a hop doesn't respond, it's not necessarily an issue as some hops are set to not respond for security reasons. 

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    Category: Networking

    Last Modified:Tuesday, April 22, 2014 10:00 AM

    Type: HOWTO

    Level: Novice

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