FAQ: Firewall

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Summary

This knowledge base articles covers the basics of managing Firewall rules and configuring secure connections to your servers behind your firewall.

How Do I Modify Firewall Rules?

How Do I View Current Firewall Rules?

How Do I Connect to My Servers Through the Firewall?

 

 


How Do I Modify Firewall Rules?

As part of your managed services, Edge Hosting fully manages and maintains your hardware firewall.  This includes all required ACL changes.  Simple submit a support ticket detailing the following and we'll set this up for you.

Source:  IP, IPs, ALL
Destination:  IP, IPs, ALL
Port(s):
UDP/TCP? 

 


How Do I View Current Firewall Rules?

 

Edge Hosting can export an Excel file of your current Firewall rules at any time.  Simply submit a Support ticket requesting an export of your firewall ACLs.

 


How Do I Connect to My Servers Through the Firewall?

There are several ways we can get you connected to your servers behind your hardware firewall. 

Point-To-Point VPN

A PTP VPN connection requires an end point piece of hardware (firewall/vpn appliance) at your location that supports PTP connections.  Once established, a PTP VPN is maintained consistently between your location and your firewall at Edge Hosting.  This allows any computer behind the hardware at your facility/office, direct/secure communication to devices behind your firewall at Edge Hosting.  If your office/location supports PTP, we recommend this setup for convenience.  Please submit a Support ticket requesting a PTP connection be setup.


Software Based VPN Connection

Cisco AnyConnect is a software based VPN client that Edge supports for remote connectivity to your hardware firewall.  This piece of software can be installed and run remotely by any user with VPN login credentials to your hardware firewall.  This software must be launched, and logged into prior to establishing any connection a server behind the firewall. 

If you need a new username and password setup for VPN, please submit a Support ticket

If you have an existing username and password, you can follow this KB to download the software and get logged in:  https://kb.databank.com/KnowledgebaseArticle53042.aspx


IP Based Restrictions

If for some reason your team cannot utilize either VPN option, we can create IP based allow rules for your remote access.  Please submit a support ticket for the following information:

Your Office/Location Source IP:
Destination Systems:
Ports/Protocol:   (If you're not sure of the port requirements, just let us know what you're trying to connect to)



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Category: Customer Portal

Last Modified:Friday, May 20, 2016 9:07 AM

Type: HOWTO

Level: Intermediate

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