Summary

The following article provides the steps to run a traceroute to diagnose any latency issues between two locations.

Steps

1. From your local workstation, open a command prompt.  
2. In the command prompt, type the following (substituting in your domain for <yourdomainname.tld>:
On Windows:   tracert <yourdomainname.tld> 
On Mac:  traceroute <yourdomainname.tld>
3. Once the trace finishes, copy the output and send to us in a ticket via the Customer Portal.  Typically any hops over 20ms can be problematic.  If a hop doesn't respond, it's not necessarily an issue as some hops are set to not respond for security reasons.