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DataBank External Customer Knowledgebase

How to Perform a Traceroute_54181

Networking

Summary

The following article provides the steps to run a traceroute to diagnose any latency issues between two locations.

Steps

  1. From your local workstation, open a command prompt.  
  2. In the command prompt, type the following (substituting in your domain for <yourdomainname.tld>:
  3. On Windows:   tracert <yourdomainname.tld> 
    On Mac:  traceroute <yourdomainname.tld>
  4. Once the trace finishes, copy the output and send to us in a ticket via the Customer Portal.  Typically any hops over 20ms can be problematic.  If a hop doesn't respond, it's not necessarily an issue as some hops are set to not respond for security reasons.
    Details
    Category: Networking
    Effective:11/22/2014
    Last Modified: 8/23/2021
    Next Review: 8/23/2022
    Article has been viewed 1.6K times.
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